Introducing the Telegram Channel – Support Your Customers Wherever They Go

Don’t forget that Telegram can play a part in boosting your conversion rate. Segmenting your users will help you to get a higher conversion rate, so it’s worth taking the time to do it. Not sure what we mean? Here’s an example.

Imagine you own an electronics e-commerce store. In this case, you could create:

Two or three channels for your most popular product categories (cellphones, laptops, and DSLR cameras, for example).

You receive messages from your customers in the Telegram app, and you reply to them in the Userlike Message Center. The Message Center is your support hub for web and messaging support, so it’s the perfect place to keep track of all your customer conversations.

“Why should you use Userlike instead of Telegram’s web app?”

Telegram is a great, messaging app that is fast, secure, and accessible on any device. However, it wasn’t originally built for customer communication. טלגראס בוט provides the features needed so you can use Telegram for immediate customer messaging in a scalable way. With Userlike, you gain powerful chat features that have been specialized in making customer support easier through technology. These features are vital, especially for larger, complex organizations.

The Telegram Channel is the perfect way to streamline your customer support process. With features like automated routing, canned responses, and file sharing, you’ll be able to save time and resources while providing a better experience for your customers.

Telegram is becoming a more popular messaging service but it’s still much smaller compared to other tech giants such as Facebook and WeChat. Because of this, you’re probably looking into using Telegram as an additional contact option instead of the only one.

The Message Center allows you to reply to every new message quickly and easily, regardless of which channel it came in on. Whether it’s from website chat, WhatsApp, Facebook Messenger, SMS or Telegram, you can take care of it all in one place. Plus, each message is tagged with the channel it came in on, so your support agents don’t need to switch between different applications.

How to get started

Follow these steps to create your bot:

1.Open your Telegram app or sign up for a new account.

2.Search for “BotFather” and start a conversation.

3.Follow the instructions provided by BotFather. This will generate an authorization token for your new bot.

In order to set up your channel, you’ll need to log in to your Userlike account. In the Dashboard, go to Unified Messaging and click on “Config” and then “Channels”. Now select the Telegram Channel. Enter your bot’s name, username and the API token you got from the BotFather. Assign a Widget that will handle the messages you receive from Telegram.

It’s important to set up your bot so your customers know what to expect from this channel. You can edit your bot using the BotFather in your Telegram app, and use commands to set your bot’s description, About information, and profile picture. Having a face for your bot makes it more relatable and friendly for customers.

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